144 5 Ave E | Regina, SK | S4N 5A1

(306) 359 6688

Privacy Policy

Effective Date: August 2026

Budget Plumbing, Heating & Air Conditioning Ltd. ("Budget Plumbing," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request services, or otherwise interact with our business.

Budget Plumbing, Heating & Air Conditioning Ltd. is located at 144 5 Ave E, Regina, Saskatchewan, S4N 5A1, and provides plumbing, heating, air conditioning, drainage, sewer, and related services to residential and commercial customers in Regina and surrounding communities.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

    Contact us by phone, email, or through our website

    Request a quote or estimate

    Book or schedule a service appointment

    Submit a service or contact form

    Request information about our products or services

    Communicate with our staff or technicians

    Subscribe to receive communications from us

    Provide feedback or otherwise interact with our business

Depending on how you interact with us, the information we collect may include:

    Name

    Email address

    Telephone or mobile number

    Mailing or service address

    Postal code

    Information about your plumbing, heating, air conditioning, or other service needsAppointment preferences and other information you choose to provideAny other information reasonably necessary to provide requested services

Our website's booking form, for example, may request your first and last name, email, phone number, address, postal code, preferred contact time, and information about how you found our business.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, or other third-party technologies. This information may include:

    IP address

    Browser type and version

    Device type

    Operating system

    Pages visited

    Date and time of visits

    Referring website or webpage

    General information about how you interact with our website

This information is generally used in an aggregated or statistical manner to help us understand website traffic, improve website performance, maintain security, and improve the user experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, and improve our online services. Cookies may be placed by Budget Plumbing or by third-party service providers that assist us with website functionality, analytics, advertising, or other services. You may be able to control or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of portions of our website.

4. How We Use Personal Information

We may use personal information for purposes including:

    Responding to inquiries and service requests

    Scheduling and managing appointments

    Providing plumbing, heating, air conditioning, drainage, sewer, and related services

    Preparing estimates and invoices

    Communicating with customers regarding requested services

    Providing customer support

    Processing payments where applicable

    Maintaining business and service records

    Improving our products, services, and website

    Sending information, promotions, or other communications where permitted by law

    Protecting our customers, employees, business, and website from fraud or unauthorized activity

    Meeting legal, regulatory, accounting, or insurance requirements

We will only collect and use personal information for reasonable and appropriate purposes related to our business activities.

5. Disclosure of Personal Information

Budget Plumbing does not sell or rent your personal information. We may disclose personal information when reasonably necessary to provide our services or operate our business. This may include sharing information with:

    Employees, technicians, and authorized representatives

    Contractors or service providers working on our behalf

    Website hosting, maintenance, analytics, booking, communication, or technology providers

    Payment processors and financial institutions

    Professional advisors, insurers, or legal representatives

    Government agencies, regulatory authorities, or law enforcement where required or permitted by law

When we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and only for legitimate business purposes.

6. Communications

If you provide your contact information, we may use it to communicate with you about your service request, appointment, estimate, account, or other business-related matter. Where permitted by law, we may also send promotional or marketing communications. You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in the communication. Please note that even if you opt out of marketing communications, we may still contact you when necessary regarding an existing service request, appointment, transaction, or other business relationship.

7. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. These websites have their own privacy policies and practices. Budget Plumbing is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

8. Protection of Personal Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction. However, no method of transmitting information over the Internet or storing information electronically is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, and meet applicable legal, accounting, regulatory, or insurance requirements. When personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize it.

10. Accessing and Correcting Your Information

You may request access to personal information that Budget Plumbing holds about you, subject to applicable legal requirements and limitations. You may also request that inaccurate or incomplete personal information be corrected. To make a request, please contact us using the information provided below. We may need to verify your identity before providing access to or making changes to personal information.

11. Privacy Complaints and Questions

If you have questions, concerns, or complaints about this Privacy Policy or the way Budget Plumbing handles your personal information, please contact us.

Budget Plumbing, Heating & Air Conditioning Ltd.
144 5 Ave E
Regina, SK S4N 5A1
Phone: 306-359-6688
Website: https://budgetplumbingheating.ca/

We will make reasonable efforts to review and respond to privacy-related concerns in a timely manner.

12. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Changes to This Privacy Policy

Budget Plumbing may update this Privacy Policy from time to time to reflect changes to our business practices, website, legal requirements, or privacy practices. When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Budget Plumbing, Heating & Air Conditioning Ltd.144 5 Ave ERegina, SK S4N 5A1Phone: 306-359-6688
We appreciate the opportunity to serve our customers and are committed to handling personal information responsibly and respectfully.