Frequently Asked Questions


What is a Hybrid Heat Dual Fuel system?

With a traditional heating and cooling system, if you wanted to save more, you had to use less. But a Hybrid Heat system combines the benefits of intelligent control for both gas and electric heating to create an intuitive system that can actually react to changing conditions. No matter...
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Why should I buy Energy Star labeled equipment?

The average home spends about $1,900 annually on energy bills. Heating and cooling accounts for as much as half of a home's energy use. The EPA provides important recommendations for energy-efficient equipment, including proper sizing, quality installation and maintenance, and...
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My air conditioner is very loud when I entertain outside, what can I do?

A difference of 6 decibels (such as between 72 dB and 78 dB) is technically a four-fold increase in compressor sound when rating air conditioners or heat pump units. However, it takes a difference of 10 decibels to double the loudness. It is also noted that it takes approximately 3...
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How can I reduce my energy costs?

Cooling Upgrade to a high-efficiency air conditioner - Swapping your old, inefficient air conditioning system for a high-efficient one can cut electricity bills by one-third. Consult one of our professional technicians to ensure your system is the right size for your home,...
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What does SEER, AFUE, and HSPF ratings mean to me?

SEER, AFUE and HSPF are all measures of energy efficiency. Air conditioners may look similar, but their Seasonal Energy Efficiency Rating (SEER) can vary widely. Higher SEER numbers save more money spent on electricity. A 13 SEER air conditioner, the EPA "current minimum standard",...
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What is duct cleaning?

Duct cleaning refers to the cleaning of the various heating and cooling system components of forced air systems, including the supply and return air ducts and registers, grilles and diffusers, heat exchangers heating and cooling coils, fan motor and fan housing, and the air handling...
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I am concerned about mold growth, what should I do?

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and...
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How can I reduce allergens and improve the air quality in my home?

With a high efficiency air cleaner, you can remove up to 99% of the pollen and spores that find their way into the home. There is also a great reduction in household dust, dirt, smoke, and other air pollutants. Your indoor air will become cleaner and fresher while reducing the allergens and...
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At what temperature should I set my thermostat?

Normal cooling settings are 75 degrees - 80 degrees. Normal heating settings are 68 degrees - 72 degrees. You should always set your thermostat to the highest possible setting that is comfortable for you in the summer, and the lowest comfortable setting in the winter. Setting your...
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How does 2-Stage heating or cooling work?

2-stage cooling is a method of cooling that can better manage the cooling of your home while outdoor temperatures are changing. It can also better maximize indoor comfort and energy efficiency. 2-stage cooling systems are typically the most energy efficient systems out there....
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Why should I purchase a service agreement?

Without warranty coverage, a breakdown can mean significant expense in parts, labor, or both. However, with one of our service agreements, you avoid that unexpected significant expense. While no warranty can guard against every possible problem, we can explain the broad range of...
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Is Freon as a refrigerant being discontinued?

Yes. As of January 2010 the refrigerant R-22 (what consumers call Freon®) is no longer allowed to be used in the manufacturing of new equipment. R-22 has been used as the "standard" refrigerant for many years but has been found to be harmful to our planet by our government. All new air...
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Should I have my furnace and air conditioner serviced every year?

Yes. Keeping your system properly maintained will lower energy and repair costs, prevent breakdowns, and prolong the life of your equipment. Neglecting necessary maintenance ensures a steady decline in air conditioning performance while energy use steadily increases. See our...
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Why should I switch to a high efficiency air filter?

Proper air filtration is just as important to the health of your heating and cooling system as it is to the health of your family. Without proper filtration, dust and dirt can build up on your system which impacts operation and efficiency. A high efficiency filter will remove more dust,...
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How often should I change my air filter?

At the risk of telling you something you're tired of hearing, replace the air filter in your furnace on a regular basis. Dirty air filters reduce the amount of air flowing through a system and make the furnace work harder to maintain the temperature. How often you change the filter depends...
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My system doesn't work well in a couple of rooms, what should I do?

This can occur for many reasons; uneven solar heat load through windows, an undersized system, improperly balanced or clogged system or a single system serving a two-story home with no zoning control. Each situation is different, usually requiring an onsite analysis with problem...
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What is the average life expectancy of equipment?

Most systems have a lifetime of 10 to 20 years. As your equipment gets older, it's efficiency can decrease dramatically. You may notice that it gets noisier and needs repairs more often. When a unit begins to show it's age, you have two choices. You can overhaul the system or replace it....
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Can I just replace the outdoor unit on an older system to save money?

No. Replacing only the outdoor unit will lower the efficiency of the unit. In fact, you can lose up to 15% of the unit's efficiency! Even worse, your system may fail sooner than normal and most manufacturers' warranties will be voided. You should always replace the indoor cooling coil...
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What is a heat pump?

Heat pumps are a great solution for your home comfort system because they work to provide both heating and cooling. Heat pumps have SEER ratings like air conditioners and Heating Seasonal Performance Factor (HSPF) ratings for measuring heating efficiency. Higher SEER and HSPF...
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What are the advantages of equipment with variable speed fans?

Variable speed fans operate on a simple principle: they are able to spin at different speeds depending on the heating and cooling needs of your home. Usually, they operate at lower speeds, delivering a steady, reliable stream of warm or cool air to your home. This helps control humidity...
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Will a bigger sized system perform better?

No, you don't want your air conditioner to be too big. Air conditioners control the comfort level in your home by cooling the air and by removing humidity. An oversized air conditioner will cool your home faster, but it will use more energy and will not remove humidity adequately. A unit...
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Can carbon monoxide build up in my home?

Yes. Each year, carbon monoxide kills more than 200 Americans and sends nearly 5,000 more to emergency rooms for treatment, reports the U.S. Consumer Product Safety Commission (CPSC). Where does it come from? When carbon-based fuels such as gas, oil, kerosene or wood burn, they...
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Why is a system with matched components so important?

A matched system is important for a variety of reasons. One is comfort. When all your components are properly sized to your home, you can control exactly how much heating or cooling you need so you can relax. Also, a properly sized matched system enables every component to perform as...
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What if I smell gas?

Propane (LP) gas: You have this type if your gas comes from a tank located outside close to your house. Propane is stored as a liquid under pressure in tanks and cylinders. In most residential applications, propane is used as a vapor. When liquid propane changes into a gas vapor, it expands...
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